FAQ'S
We know that you may have some questions, and that’s why we compiled a list of frequently asked questions to provide answers to the query that you may have. Find out more about our new studio, how to request a room to use for your ministry, as well as the alarm that arms the building at night. We’ve got you covered! Here is a more detailed document of FAQ's.
Office
How to request a room to use for your ministry?
Fill out NCCTK's One Form. Aimee Cantrelle will be in contact with you to let you know if the room that you requested is available for your ministry at the specific date and time. View the Planning Center Calendar to be able to view which rooms are already in use. For non-staff members, use this link.
What is the new Studio Space?
The Studio is located next to the Family Room. It has been a large project conducted by our Tech and Worship Team that we have been utilizing to record and produce music, record podcasts, and more. Stop by and take a look at the creative things our team is doing in there!
How to make a phone call from your desk?
To make a phone call from your desk, either dial the extension from the Admin Team provided extension list, or dial the number of the person who you would like to contact.
How many staff meetings can I attend a month?
The number of staff meetings you can attend a month directly correlates to your approved hours and job position. Here is a quick reference: 30-40 hours a week- 4 staff meetings a month. 20 hours a week- 2 staff meetings a month. 1-10 hours a week- 1 staff meeting a month. Childcare and Preschool employees are only approved to attend special holiday staff meetings.
Campus
When is the Nightly Alarm?
If you are to ever need to come into the offices at night, make sure that you come into the office before 10:00 PM. Talk to Shaun to learn more about what to do if you need to enter after 10:00 PM.
The Bowling Alley is located north of the CREW Room, which is by Kidsplace. The Bowling Alley contains ministry equipment and other storage that could be utilized by you.
How do I submit a project request?
Fill out this Facility Maintenance Request Form that will go to our Facilities Team. You will then be contacted by Shaun Holtorf, Director of Facilities, with more information on your request.
Where and what is the Bowling Alley?
Ministry
Can I receive Mission Trip Pay as a NCCTK Employee?
If you are participating in leading an NCCTK organized mission trip, you can apply for Mission Trip Pay (link coming soon). If approved, you will receive pay up to the approved number of hours you normally work. Human Resources will then add this pay manually to your timecard.
As a church staff, we have decided to expand our morning services to 8:30, 10:00 and 11:30 AM. This is to provide more room for our church attenders and to help everyone feel more welcome.
What are the new service times at NCCTK?
Administrative
What current government issued ID's must be in my file?
In order to find out which current government issued ID's all employees need to maintain a current copy of, click this link. Please make sure your IDs are current, then upload them to your BambooHR profile.
Planning Center Online (PCO)
What is PCO?
Planning Center Online is a church management software program that our church uses to organize information, manage events, groups, volunteer scheduling and more.
There are 9 different modules: People, Services, Groups, Registrations, Check-Ins, Calendar, Church Center, Giving, and Publishing. Each one serves a different purpose and all of them are centered around People, a shared database that connects to all of the other products.
Which programs do I need access to for my position at NCCTK?
Each PCO module has different permission levels and settings and your access will depend on your position at North County. Every new staff member will receive basic viewer permissions in People and Calendar. Additional permissions levels in these and the other modules will be given based on your position and training.
How many different programs or modules are a part of Planning Center?
How will I get access and training for the different PCO modules I need permissions for?
You will be given basic access and training when you onboard as a new staff member. Additional permissions will be given as needed, after completing additional training.
Is there more than one way to access PCO?
In addition to accessing Planning Center online from a desktop computer, there are several apps you can download that will be helpful for you as you use PCO. The Church Center app is the front end of PCO. All church members and volunteers can download and use this app for getting info about our events, groups, giving, calendar, serving schedule, and profile. It's a central hub for using PCO. For the backend admin side, there is an app for Services, People, Calendar, and Checkins, which can be helpful if you work in these modules. These are intended for staff use only, with the exception of Services, which can be used by volunteers as well.
How do I log in to PCO if I never have before?
To get started, login to PCO https://login.planningcenteronline.com/login/new, and edit your profile to upload your photo. Here's some info on how to do this as well as a great introduction to PCO:
2. Help People Update Their Profile
3. PCO Introduction for Staff Members
*IMPORTANT: Make sure your primary email address in your PCO profile is set to your new NCCTK staff email address.
How do I help a church member update their profile information?
If someone needs to update their contact information or add a family member, you can send them the link to the Information Update Form: https://ncctk.churchcenter.com/people/forms/187708
What if I have questions about how to do something in PCO or I think I might need higher permissions or access to a different module?
If you have any questions about anything PCO related please reach out to Bethany, bethany.adams@ncctk.com, who oversees many of the behind the scenes PCO processes, and permission levels for staff members at NCCTK. You can also click on the question mark icon at the top right of every PCO page to search for helpful "how to" articles or contact PCO for support. In addition to this, PCO has a great place to learn more about all of their modules. You can visit
https://www.planningcenter.com/training to search for training videos and articles.
For more help, contact